Refund Policy

Refund Policy:

At Snug Cloudz, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our Refund Policy carefully to understand your rights and the process for refunds and returns.

1. Eligibility for Refunds

We accept refunds or exchanges under the following conditions:

  • Items must be returned within 30 days of the purchase date.
  • The product must be unused, unwashed, and in its original packaging with all tags intact.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Products purchased on final sale or clearance.
  • Items damaged due to misuse, improper care, or normal wear and tear.

3. Refund Process

To initiate a refund, please follow these steps:

  1. Contact our customer support team through the Contact Us section on our website to request a return.
  2. You will receive instructions on how to return the item and obtain a Return Authorization.
  3. Securely package the product and ship it to the address provided. Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival.
  4. Once the returned item is received and inspected, a refund will be processed if it meets eligibility requirements.

4. Refund Timeline

  • Approved refunds will be processed within 7-10 business days of receiving the returned product.
  • Refunds will be issued to the original payment method. Processing times for banks or card issuers may vary.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Submit a claim through the Damaged Items section on our website within 7 days of receiving the item.
  • Include photos of the damage or defect and your order details in the claim.
  • We will offer a replacement, exchange, or full refund, including shipping costs, at no additional charge.

6. Exchanges

If you wish to exchange your item for a different size or color:

  • Follow the same steps as outlined in the refund process.
  • Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

7. Late or Missing Refunds

If you haven’t received your refund after the stated timeline:

  • Verify the refund with your bank or card issuer, as processing times may vary.
  • For further assistance, visit the Help Center on our website.

8. Contact Us

For more information about refunds or returns, visit our website’s Contact Us page or Help Center for additional resources.

We’re committed to ensuring a smooth and hassle-free experience for our customers. Thank you for choosing Snug Cloudz!